The Average Percent of Patients Exceeding Acceptable Waiting Time Was

question 1624

Multiple Choice

The average percent of patients exceeding acceptable waiting time was 3.7% (see table for question number 91) . The calculated UCL is 9.4. When you plot the upper and lower limits, what would you suggest as the reason for the June variation?

• A) common cause variation
• B) root cause variation
• C) special cause variation
• D) unable to determine with the data given

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Definitions:

Law of Effect

A psychological principle stating that behaviors followed by positive outcomes are likely to be repeated, while those followed by negative outcomes are not.

Thorndike

Refers to Edward L. Thorndike, an American psychologist famous for his work on learning theory that led to the development of operant conditioning within behaviorism.

Reinforcement Strategies

Techniques used to encourage desired behaviors or discourage unwanted ones by providing consequences or rewards.

Social Learning Theory

A theory that suggests people learn from observing others, through modeling, imitation, and social reinforcement.