A Call Center Supervisor Is Trying to Initiate an Emergency

question 30

Multiple Choice

A call center supervisor is trying to initiate an emergency condition by using FAC. After entering the required FAC, a busy signal is returned. Which three reasons are causing this problem? (Choose three.)

• A) The variable associated with emergency is not defined.
• B) The COS-group of the telephone set Console Permission disabled.
• C) The COS-group of the telephone set has Priority Calling disabled.
• D) The FAC Vector Variable(VV1-9) is not defined.
• E) The VDN variable V1-9 is not set.

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Definitions:

Workplace Harassment

Inappropriate conduct or behavior in a work environment that creates an intimidating, hostile, or offensive workplace.

Persuade Audience

The act of convincing listeners or viewers to view a situation from a specific perspective or to adopt a particular action.

Deductive Reasoning

Reasoning from a general statement or principle to reach a specific conclusion.

Task Analysis

involves breaking down a task into its component steps or actions to better understand, evaluate, and improve the efficiency or effectiveness of performing that task.