Which of the Following Activities Are Performed by a Service

question 368

Multiple Choice

Which of the following activities are performed by a service desk? 1. Logging details of incidents and service requests
2) Providing first-line investigation and diagnosis
3) Restoring service
4) Implementing all standard changes

• A) All of the above
• B) 1, 2 and 3 only
• C) 2 and 4 only
• D) 3 and 4 only

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Definitions:

Opportunity Cost

The cost of foregone alternatives, representing the benefits an individual, investor, or business misses out on when choosing one alternative over another.

Interest Rate

is the cost of borrowing money or the return on investment, expressed as a percentage of the principal, over a specified period.