What Is a Definition of a Service Improvement Plan (SIP)

question 41

Multiple Choice

What is a definition of a service improvement plan (SIP) ?

• A) A formal plan to implement improvements to a customer's business processes
• B) An input from availability management to service level management, detailing the service design plan
• C) A formal plan to implement improvements to a service or process
• D) An input from financial management for IT services to service level management, detailing the budget plan

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Definitions:

Cash Flows

Cash flows refer to the net amount of cash and cash-equivalents being transferred into and out of a business.

Cash Uses

Refers to how cash is spent or utilized by an individual or organization, including operating expenses, investment activities, and financing activities.

Direct Method

A way of preparing the cash flow statement in which actual cash flow information from the company's operations segment is used, rather than being derived from the income statement.

Operating Activities

Activities that constitute the primary or main activities of an organization, such as selling products or services.