Which Benefit of the Information Technology Infrastructure Library Is True

question 34

Multiple Choice

Which benefit of the Information Technology Infrastructure Library is true?

• A) predictable and consistent process
• B) increased transparency of accountability, and informed delegation of authority
• C) obtain ISO 9001 compliance
• D) value creation through monitoring, measuring, evaluation, and feedback

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Definitions:

Formal Performance

The evaluation of an employee's work based on established criteria and procedures within a professional setting.

Confidential

Information or documents that are private, meant to be kept secret, and not disclosed to unauthorized individuals.

High Self-monitoring

A personality trait characterized by a high level of sensitivity to social cues and adaptability in behavior depending on the situation.

Emotional Stability

A personality trait characterized by the ability to remain calm, composed, and steady, especially under stress or during challenging situations.