Which One of the Following Is the BEST Description of a Major

question 148

Multiple Choice

Which one of the following is the BEST description of a major incident?

• A) An incident which is so complex that it requires root cause analysis before a workaround can be found
• B) An incident which requires a large number of people to resolve
• C) An incident logged by a senior manager
• D) An incident which has a high priority or a high impact on the business