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An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?
Hindsight Bias
The tendency to believe, after learning an outcome, that one would have foreseen it.
Scapegoating
The practice of unfairly blaming an individual or group for problems or negative outcomes, often without justification.
Aggression
Behavior intended to harm or intimidate others, which can be physical, verbal, or non-verbal, motivated by a variety of factors including frustration, social learning, or biological predisposition.
Hindsight Bias
The tendency to believe, after an outcome is already known, that one would have foreseen it, often referred to as the "I-knew-it-all-along" effect.
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