Recently,Turner Telecom Decided to Require All Customer-Facing Personnel to Sell

question 35

Multiple Choice

Recently,Turner Telecom decided to require all customer-facing personnel to sell to customers during routine interactions.Management created a set of standards to guide the roll-out process to the customer-facing departments.All of the following actions would advance this process EXCEPT:

• A)providing extensive training in sales methods to the customer-facing employees
• B)generating motivation for customer-facing employees to add the sales function to the job tasks
• C)calculating appropriate compensation for the sales the customer-facing employees make
• D)evaluating all employees based on whether or not they have met new sales quotas
• E)enlisting management support to help the customer-facing employees complete sales-related job tasks

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Definitions:

Process Operation

The segment of a manufacturing or production process that involves specific tasks to convert raw materials into finished products.

Process Cost Summary

A report that outlines the production costs associated with each step of a manufacturing process, typically used in industries where products are mass-produced.

Work In Process Inventory

Items that are in the production process but have not yet been completed or transformed into finished goods.

Direct Labor Cost

The total cost of work performed by employees directly involved in the manufacturing process.