Which of the Following Is Considered to Be One of the Five

question 50

Multiple Choice

Which of the following is considered to be one of the five problems that can deter a firm from using CRM (customer relationship marketing) ?

• A) It is very difficult to find and train database employees.
• B) Building and maintaining a customer database requires a large investment.
• C) Focusing too much on databases separates a company from its customers.
• D) Long-term results of such systems are still unproven.
• E) Competitors can often hack into CRM systems.

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Definitions:

Cognitive Processes

The mental activities involved in the acquisition, processing, and storage of knowledge, such as perception, memory, and reasoning.

Incorrect Answers

Responses or solutions that do not accurately address or solve the question or problem at hand.

Time-Out

A behavior-modification technique in which a child who misbehaves is temporarily removed from positive reinforcement.

Misbehaves

To act out or behave badly, contrary to established rules or expectations.