On Average, 40 Percent of Customers Who Suffer Through a Bad

question 19

True/False

On average, 40 percent of customers who suffer through a bad service experience stop doing business with the company.

Understand the evaluation and rewards mechanisms for sales personnel.

Grasp the significance of short-term incentives and their impact on sales performance.

Appreciate nonfinancial rewards and their role in motivating salespeople.

Recognize ethical considerations in sales and strategies for promoting ethical behavior.

---

Definitions:

Business Ethics

The study of appropriate business policies and practices regarding potentially controversial subjects including corporate governance, insider trading, bribery, discrimination, corporate social responsibility, and fiduciary responsibilities.

Social Responsibility

Social responsibility involves businesses and individuals acting in a manner beneficial to society, focusing on ethical practices, sustainability, and community welfare.

Work Environment

The setting, conditions, and culture in which employees perform their job duties, including physical space, social aspects, and organizational practices.

Tax Law Provision

A specific clause or element within tax legislation designed to guide tax liability, exemptions, or credits.