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In the Swimming Pool Advertisement, It Reads "A Pool for $3000

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Essay

In the swimming pool advertisement, it reads "a pool for $3000 total cost." Upon contracting with the firm for the pool, the sale representative tells you that the total cost will be $6000. When you ask why the extra $3000, the sales rep says that is for the removal of the dirt. This is an example of which one of the service-quality "gaps"?


Definitions:

Empowerment

The process of giving individuals or groups more control, responsibility, and authority over their work or lives, leading to increased motivation and self-esteem.

Tight Control

A management approach characterized by strict and detailed monitoring and regulation of organizational processes and activities.

Work Assignments

Tasks or projects designated to employees or teams, typically as part of their job responsibilities.

Centrality

The degree of importance or prominence of a node within a network, relating to how connected or influential it is.

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