Which of the Following Is Not One of the Expectations

question 108

Multiple Choice

Which of the following is not one of the expectations customers have when dealing with customer service personnel?

• A) Assurance
• B) Empathy
• C) Capitulation
• D) Resolution of complaints
• E) All the above

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Definitions:

Consumer Goods

Products that are bought for consumption by the average consumer.

Capital Goods

Long-lasting goods acquired by businesses to create goods and services, as opposed to being directly consumed by consumers.

Opportunity Cost

The act of losing potential profits from other pathways when one route is taken.

Economic Models

Simplified frameworks used to illustrate and analyze economic processes, behaviors, or theories, often employing mathematical formulas to predict economic outcomes.