Suppose You're a Salesperson for a Beer and Wine Distributor

question 1

Multiple Choice

Suppose you're a salesperson for a beer and wine distributor. One of your customers has just finished telling you they are unhappy because their last order contained several broken bottles. What should you do after expressing empathy and taking responsibility for the problem?

• A) Offer the customer a discount on avoids next order.
• B) Reimburse the customer for the broken bottles.
• C) Ask the customer what he/she would like you to do.
• D) Allow the customer to the vent.
• E) Both a and to b

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Definitions:

Right to Refuse Treatment

The legal right of a patient to decline medical or psychological treatment after understanding the potential risks and benefits.

Court Ruling

An official decision made by a judge or a court that resolves a legal issue or dispute, establishing a precedent or enforcing a law.

Mentally Disordered Sex Offender Laws

Legal statutes that pertain to the identification, evaluation, and treatment of sex offenders diagnosed with a mental disorder.

Sexually Violent Predator Laws

Laws passed by the federal government and many states that call for certain sex offenders who have been convicted of sex crimes and have served their sentence in prison to be removed from prison before their release and committed involuntarily to a mental hospital for treatment if a court judges them likely to engage in further acts of sexual violence due to a mental or personality abnormality. Also called sexually dangerous persons laws.