When Resolving Complaints, Salespeople Often Make Promises to the Customer

question 22

Multiple Choice

When resolving complaints, salespeople often make promises to the customer. Which of the following best reflects what the salesperson should do regarding those promises?

• A) The salesperson should strive to over-promise and under-deliver
• B) The salesperson should strive to under-promise and over-deliver
• C) Follow through on all promises except those that cost the selling organization money
• D) Follow through and all promises except those costing more than the profit made from the sale
• E) Both b and d are correct

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Definitions:

Grasslands

Large open areas of land dominated by grasses, often serving as habitats for a variety of wildlife and used for agriculture.

Mountain Biomes

Ecosystems located in mountainous regions, often characterized by a variety of climates and biodiversity depending on altitude.

High-elevation

Referring to areas or locations that are situated at a high altitude above sea level.

Plants

Multicellular organisms in the kingdom Plantae that photosynthesize using sunlight, carbon dioxide, and water to produce oxygen and glucose.