Which Component of a Service Is the Ability to Perform

question 39

Multiple Choice

Which component of a service is the ability to perform the service dependably,accurately,and consistently?

• A) Responsiveness
• B) Reliability
• C) Assurance
• D) Empathy
• E) Tangibles

Identify the strategic importance of core employees and strategic knowledge workers to an organization.

Understand the strategic planning process and the role of mission, vision, and values in shaping organizational direction.

Grasp the relationship between human resource planning and strategic human resource management.

Understand the concept of core capabilities and their components within an organization.

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Definitions:

Series Interview

A selection process involving multiple rounds of interviews, with candidates meeting various stakeholders at different times.

Multiple Candidates

Referring to a situation where several individuals are considered or competing for something, such as a job position.

Interviewer

A person who asks questions and conducts the dialogue in an interview setting, often for the purpose of assessing qualifications of the interviewee.

Smile Less

A recommendation or observation suggesting a reduction in the frequency of smiling.