Rewrite the Following Poorly Written Opening to an Adjustment Letter

question 24

Essay

Rewrite the following poorly written opening to an adjustment letter responding to a claim. Write the opening sentence only.
We are extremely saddened to learn of the unfortunate failure of your TravelerXtra smartphone, and we apologize for any inconvenience it has caused you. Although company policy typically prevents us from offering a total replacement at no cost to you for defective products, we'll make an exception in your case. Therefore, we have enclosed a voucher for a new TravelerXtra smartphone that you can take to our store nearest you.

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Definitions:

Works Cited

A section at the end of a research paper or publication listing all the sources directly referred to or quoted within the text.

Précis

A concise summary or abstract of a text or speech, capturing the main points in a brief, clear form.

Table of Contents

A list of the parts of a document or book organized in the order in which they appear.

Content Outline

A structured framework that highlights the main points and subpoints of information to be covered in a document or presentation.