Rewrite the Following Poorly Written Opening to an Adjustment Letter

question 24

Essay

Rewrite the following poorly written opening to an adjustment letter responding to a claim. Write the opening sentence only.
We are extremely saddened to learn of the unfortunate failure of your TravelerXtra smartphone, and we apologize for any inconvenience it has caused you. Although company policy typically prevents us from offering a total replacement at no cost to you for defective products, we'll make an exception in your case. Therefore, we have enclosed a voucher for a new TravelerXtra smartphone that you can take to our store nearest you.

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Definitions:

Reactive Capability Strategy

A business approach focusing on the ability to respond to changes in market demand or operational challenges quickly and efficiently.

Machine Flexibility

The ability of a machine to quickly adapt to producing different types of products or parts without significant downtime or cost.

Resource Requirements Planning

The process of determining what resources (materials, equipment, and labor) are required and when they are needed to support the production schedule.