Workers Who Communicate Successfully with Diverse Audiences Must Make Few

question 20

Multiple Choice

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and

• A)seek common ground.
• B)help others conform.
• C)avoid noticing differences.
• D)encourage group thinking.

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Definitions:

Chain of Command

The official hierarchy within an organization that dictates the authority, responsibility, and communication flow among its members.

Line Departments

Parts of an organization directly involved in its primary revenue-generating activities, typically involved in the production, sale, or provision of services.

Staff Departments

Staff departments provide specialized administrative support and services to the organization and its management, without being directly involved in production activities.

Technical Support

A service provided by companies to help customers solve technical problems or issues with products or services.