When Verbal and Nonverbal Messages Conflict, Listeners Tend to Believe

question 5

True/False

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

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Definitions:

Fiduciary Duty

A legal obligation of one party to act in the best interest of another when entrusted with care of money or property.

Professional Associations

Organizations seeking to further a particular profession, the interests of individuals engaged in that profession, and the public interest.

Standards of Performance

The levels of service or achievement that are expected according to a contract or law.

Accredited Process

A formal recognition procedure that ensures a service, organization, or program meets predefined standards.