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Senders should avoid asking their receivers questions such as, "Am I making myself clear?" or "Is there anything you don't understand?"
Planning Agenda
A detailed list or schedule of items to be discussed or acted upon during a meeting or event.
Formal Meetings
Meetings run under strict rules, like the rules of parliamentary procedure summarized in Robert’s Rules of Order.
Informal Meetings
Loosely run meetings in which votes are not taken on every point.
Conflict Resolution
Strategies for getting at the real issue, keeping discussion open, and minimizing hurt feelings so that people can find a solution that seems good to everyone involved.
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