A Bad-News Message, Whether Delivered in Person or in Writing

question 84

Multiple Choice

A bad-news message, whether delivered in person or in writing, is usually better received when you

• A)give the reasons before the bad news.
• B)immediately share the bad news.
• C)provide the reasons and explanations but conceal the bad news.
• D)combine the buffer and bad news.

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Definitions:

Health Insurance

A system of financial protection against medical expenses for individuals, providing coverage for various healthcare services.

Identity Assimilation

A psychological process where individuals integrate new aspects of their personal identity into an already established sense of self.

Identity Accommodation

Adjusting one's sense of self to incorporate new experiences or information, often seen in response to life changes or challenges.

Piaget

A Swiss psychologist known for his pioneering work on the cognitive development of children.