A Bad-News Message, Whether Delivered in Person or in Writing

question 84

Multiple Choice

A bad-news message, whether delivered in person or in writing, is usually better received when you

• A)give the reasons before the bad news.
• B)immediately share the bad news.
• C)provide the reasons and explanations but conceal the bad news.
• D)combine the buffer and bad news.

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Definitions:

Qualified Expenses

Expenses that meet the requirements set forth by tax laws or other governing bodies for eligibility for tax benefits or educational purposes.

Employer Reimbursements

Payments made by an employer to an employee to cover expenses incurred on behalf of the employer, which can be taxable or nontaxable to the employee depending on the type of expense and accounting method used.

Retirement Savings

Funds that have been set aside or invested with the goal of providing financial security for retirement.

Contributions Credit

Contributions credit generally refers to tax credits available for contributions to certain types of saving plans or charitable organizations.