To Write an Effective, Calming Bad-News Message to an Unhappy

question 33

True/False

To write an effective, calming bad-news message to an unhappy customer, you may need to include a misleading statement or slightly deceptive claim.

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Definitions:

Donors

Individuals or organizations that voluntarily give resources, such as money or goods, to support a cause or charity.

Automated

Involves using technology to execute tasks and processes with minimal human intervention, enhancing efficiency, accuracy, and speed in operations.

Unskilled Labor

Refers to a segment of the workforce that requires no specific skills or education to perform their jobs.

Self-serve

A service model that enables customers to perform services themselves without the need for direct service employee interaction.