True Consumer Loyalty Consists of Both a Pattern of Repeated

question 98

Multiple Choice

True consumer loyalty consists of both a pattern of repeated behavior and _____.

• A) positive WOM
• B) confirmation
• C) customer inertia
• D) customer commitment
• E) customer empathy

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Definitions:

Vouchers

Coupons or documents that can be exchanged for a financial discount or rebate when purchasing a product or service, often used in education systems to provide school choice.

Public Schools

Educational institutions that are funded and administered by the government, offering free education to students.

Private School

An educational institution not funded by the government where parents pay tuition for their children's education.

Low-SES

refers to low socioeconomic status, indicating individuals or groups with limited access to financial, educational, and societal resources.