Zander Was Dissatisfied with the Service He Received from a Car

question 15

Multiple Choice

Zander was dissatisfied with the service he received from a car repair shop, so the next time his car needed service, he went to a different place. Zander exhibited which behavior?

• A) disloyalty
• B) disconfirmation
• C) compromise
• D) switching
• E) revenge

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Definitions:

Friendships

Social bonds between individuals characterized by mutual affection, respect, and often shared interests.

Empty Nest

A phase in a parent's life where their children have grown up and left home, often leading to feelings of sadness or loss but also potential for personal growth.

Motherhood

The state or experience of having and raising a child or children.

Redefine

To define again or differently, often in a way that reinterprets or gives new perspective to something.