Customers Generally Acknowledge When They Are at Fault for a Service

question 45

True/False

Customers generally acknowledge when they are at fault for a service failure and do not hold the service provider responsible.

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Definitions:

Plasticity

Refers to the brain's ability to change and adapt as a result of experience.

Human Traits

Characteristics, attributes, and features that define humans, including biological, psychological, and social qualities.

Developmental Occurs

The process through which an individual undergoes changes and growth through various stages of life, often marked by physical, mental, and emotional development.

Dynamic-systems Approach

A theoretical perspective in developmental psychology that emphasizes the ever-changing nature of humans and their environments, focusing on how change occurs over time through a complex interaction of processes.