Which of the Following Is Not One of the Ways

question 19

Multiple Choice

Which of the following is not one of the ways salespeople can convert new customers into highly committed lifetime customers.

• A) Building goodwill by continually adding value to the product or service through appropriate follow-up.
• B) Handling complaints in a timely and thoughtful manner.
• C) Processing requests for rush deliveries willingly and assuring the customer that the salesperson will do everything possible to make that request happen.
• D) Make sure to discount the price of the product as much as possible without realizing and net loss.
• E) All of the above are correct.

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Definitions:

Demand

The desire and ability of consumers to purchase goods and services at different prices, contributing to determining the market demand.

Utility Function

A mathematical representation of how a consumer's preferences over bundles of goods relate to their satisfaction or utility.

Consumption

The use of goods and services by households or individuals, which is a primary component of economic activity.

Income

The cash flow generated out of work or investments, typically on a steady basis.