Suppose You Are Salesperson for FedEx

question 94

Multiple Choice

Suppose you are salesperson for FedEx. Which of the following actions would you take to ensure you are made aware of any concerns your customers may have?

• A) Meet with your customers periodically, even after a sale.
• B) Encourage your customers to be candid with you.
• C) Meet with your customer service department twice a year to check for customer complaints.
• D) Make sure you address and resolve all concerns so that customers will feel more confident about airing subsequent concerns.
• E) A, B, and D are correct

---

Definitions:

Cultural Competence

The ability to understand, appreciate, and interact effectively with people of different cultures, beliefs, and backgrounds.

Multicultural Groups

Diverse groups consisting of people from a variety of cultural, racial, and ethnic backgrounds.

Cultural Pluralism

A condition or system in which various cultural groups coexist respectfully and harmoniously within a society, acknowledging and valuing diversity.

Fatalism

The belief that all events are predetermined and therefore inevitable, leading to a mindset where human actions cannot change outcomes.