According to the Introduction to Chapter 4, Simon Highlights That

question 80

Multiple Choice

According to the introduction to Chapter 4, Simon highlights that there is significant difference between highly successful salespeople and not so successful salespeople. What is this key difference?

• A) their ability to utilize active listening
• B) their ability to predict customer reactions
• C) their ability to close sales
• D) their ability to meet corporate objectives

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Definitions:

Forming Responses

The process of developing and articulating replies or reactions, often in the context of communication or team dynamics.

Active Listening

A method of listening that involves paying full attention, understanding, responding, and remembering what is being said.

Synonymous

Having the same or nearly the same meaning as another word or phrase in the same language.

Nonverbal Visual Cues

Signals or messages conveyed through body language, facial expressions, and eye movements, rather than words.