What Does the Second Step in the SPES Sequence Stand

question 41

Multiple Choice

What does the second step in the SPES Sequence stand for?

• A) probe for problems
• B) present the sales aid
• C) probe for confirmed benefits
• D) point out all the features and benefits

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Definitions:

Ethical Issues

Concerns or dilemmas that involve principles of right and wrong behavior.

Iron Oxide

A chemical compound made up of iron and oxygen, known for its reddish color and common presence in rust and many types of soil and rocks.

Reddish Color

A color hue that resembles the tint of blood or the primary color red mixed with slight amounts of white or yellow.

Silica

Silicon dioxide (SiO2), appearing either as a relatively pure form in a mineral (e.g., quartz) or as a component in more chemically complex minerals and rocks.