Jill Is a Salesperson for an Industrial Machine Manufacturer

question 25

Multiple Choice

Jill is a salesperson for an industrial machine manufacturer. How can she demonstrate to her customers that she is committed to building mutually satisfying long-term relationships?

• A) When they place an order, she must be sure to show her sincere gratitude and assure the customer that she will be back when it is time for them to make another purchase.
• B) She should avoid calling on her customers unless she has something she thinks they would be interested in purchasing.
• C) She should follow up with her customers on a regular basis and be especially attentive after they have placed an order.
• D) She should avoid talking with anybody else in the organization other than the buyer.

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Definitions:

Semiannually

Occurring or calculated twice a year, typically used in the context of bond interest payments or other financial assessments.

Market Rate of Interest

The prevailing rate of interest available in the market for investments of comparable risk and term.

Bond Indenture

A legal contract outlining the terms and conditions between the bond issuer and the bondholders.

Convertible Feature

A characteristic of some bonds or preferred stocks that allows them to be converted into a specified number of common shares, usually at the discretion of the holder.