When a Salesperson Applies Relevant Understanding and Insight to Create

question 55

Multiple Choice

When a salesperson applies relevant understanding and insight to create value-added interactions and generate relationships between the salesperson and buyer, which component of effective follow-up is he or she using?

• A) interact
• B) connect
• C) know
• D) relate

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Definitions:

Cognitive Process

Mental activities involved in acquiring, processing, and storing knowledge, such as perception, reasoning, and memory.

Biological Process

A process that is vital for the living organism and occurs due to complex interactions among biological systems.

Homeostasis

the process by which living organisms regulate their internal environment to maintain a stable, constant condition, despite changes in the external environment.

Arousal

The physiological and psychological state of being awake, alert, and engaged, often as a response to stimuli.