Which of the Following Customer Service Dimensions Refers to a Salesperson's

question 78

Multiple Choice

Which of the following customer service dimensions refers to a salesperson's desire to work with and properly service customers on a daily basis?

• A) communication
• B) reliability
• C) resilience
• D) service motivation

---

Definitions:

Correlation Coefficient

A numerical measure that quantifies the degree of correlation or linear relationship between two variables, ranging from -1 to 1.

Correlation Coefficient

A numerical measure that indicates the extent to which two variables fluctuate together. A value closer to 1 or -1 indicates a strong relationship.

Best Fitting Line

A line drawn through a scatterplot of data points that best expresses the relationship between those points.

Covariance

A measure that indicates the degree to which two variables change together. If the variables tend to show similar behavior, the covariance is positive; if they show opposite behavior, the covariance is negative.