Chris Wants to Improve the Chances of Getting Appointments with Prospects

question 101

Multiple Choice

Chris wants to improve the chances of getting appointments with prospects. According to the textbook, what will help Chris when making appointments?

• A) providing the prospect with a reason to grant the meeting and suggesting a date and time
• B) suggesting that the planned meeting will be very short in duration
• C) using the name of a mutual acquaintance as a referral
• D) claiming to be conducting important marketing research on the industry

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Definitions:

Legal Jeopardy

Legal jeopardy refers to a situation where a person or entity is at risk of facing legal prosecution or legal consequences.

Three-Step Writing Plan

A structured approach to writing that includes planning, writing, and completing to ensure clarity and purpose.

Claim Message

A communication from a customer or client asserting a right or demand for a benefit, refund, or compensation due to perceived faults or dissatisfaction.

Adjustment Letter

A form of business correspondence used to address and resolve a complaint or issue reported by a customer, often involving an apology and a solution.