According to the Textbook, Although Salespeople Generally Have Little Control

question 18

Multiple Choice

According to the textbook, although salespeople generally have little control over order processing and installation of the products they sell, which of the following best summarizes a salesperson's responsibility in this area?

• A) Most sales managers prefer their salespeople to focus their efforts on selling rather than order processing or installation.
• B) It is important for a salesperson to monitor these activities and assist when necessary to demonstrate commitment to the customer and enhance the relationship.
• C) Customers expect a salesperson to do these activities as part of their job.
• D) Installation rarely presents an opportunity to upsell additional products and services, but a salesperson should be there just in case.

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Definitions:

S Corporation

A type of corporation that meets specific Internal Revenue Code requirements, allowing profits to be passed directly to shareholders and avoid double taxation.

Delaware

A U.S. state known for having favorable corporate laws, making it a popular jurisdiction for forming corporations.

Partnership

A voluntary association between two or more people who co-own a business for profit.

Share Classes

Categories of stock in a company, each with different rights, privileges, and restrictions.