According to the Textbook, Which of the Following Best Summarizes

question 8

Multiple Choice

According to the textbook, which of the following best summarizes a salesperson's responsibility when a postsale customer complaint arises?

• A) find out who is responsible for the problem and subsequently refer the buyer to him or her
• B) reassure the customer that all complaints are taken seriously and handled quickly and efficiently by the service department
• C) accept responsibility for the problem regardless of who in the selling organization is at fault and take immediate steps to correct the problem
• D) document the problem and send the customer the proper information on how to solve it

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Definitions:

Touch Pad

A touch-sensitive interface used as a pointing device on computers and other electronic devices.

Notebook Computer

A portable computer with a screen and keyboard, designed for mobile use.

AC Adapter

An external device that converts alternating current (AC) from a wall outlet to a specific voltage and current to power or charge an electronic device.

Handheld Scanners

Portable devices that use laser or imaging technology to read barcodes or other data symbols for the purpose of identification or data entry.