The Process of Improving a Product or Service for the Customer

question 37

True/False

The process of improving a product or service for the customer is known as building goodwill.

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Definitions:

Active Listening

The practice of fully concentrating, understanding, responding, and remembering what is being said in a conversation.

Nonverbal Cues

Communication methods not involving words, including gestures, facial expressions, and body language, which convey meaning.

Eye Contact

The act of looking directly into another person's eyes, often used as a means of non-verbal communication.

Communication Barriers

Obstacles that hinder the effective exchange of information between individuals or groups.