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________ Is the Net Benefits (Or Costs) Associated with a Product

question 7

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________ is the net benefits (or costs) associated with a product or service, and it is affected by the buyer's trust that the company will keep its promises.


Definitions:

MTBF

Mean Time Between Failures, a measure of reliability for a system, indicating the average time between failures.

Standard Deviation

A statistical measure that quantifies the amount of variation or dispersion of a set of data values from their mean.

Preventive Maintenance

Scheduled maintenance activities conducted on equipment before faults occur in order to prevent breakdowns and minimize downtime.

Redundancy

The use of components in parallel to raise reliability.

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