Which of the Following Statements Is True

question 82

Multiple Choice

Which of the following statements is true?

• A) Tangible service attributes cannot be inventoried or carried in stock over long periods of time.
• B) The homogeneous nature of services means that no two services are exactly the same.
• C) Production and consumption of services often occur simultaneously.
• D) Customers cannot exert control over the service provider to achieve customization.
• E) Customers tend to be more involved in the production of goods than in the production of services.

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Definitions:

Environmental Changes

Alterations in the natural or built environment, often due to human activities or natural processes.

Duplication of Resources

The unnecessary repetition of tools, equipment, or human resources within an organization, leading to inefficiency.

Social Network Analysis

A methodological approach used to analyze social structures through the use of networks and graph theory, identifying how individuals and groups interact.

Informal Structures

Informal structures refer to the unofficial, often unacknowledged, networks and relationships that exist within an organization, influencing communication, decision-making, and social interactions.