What Is One of the Three Major Objectives of Customer

question 15

Multiple Choice

What is one of the three major objectives of customer relationship management?

• A) customer satisfaction
• B) customer service
• C) customer loyalty
• D) customer engagement
• E) customer acquisition

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Definitions:

Hygiene Factor

A concept in Herzberg's motivation theory, referring to factors that can cause dissatisfaction if missing but do not necessarily motivate if increased or improved.

Interpersonal Relations

The way in which two or more people interact and communicate with each other in various settings.

Hackman-Oldham Job Enrichment Model

A theory that suggests work can be more satisfying by increasing job responsibility, achievement opportunities, and growth.

High Achievers

Individuals who consistently perform at a high level and excel in achieving their goals or objectives.