Increasing Formalization of Customer Analysis Processes Is a Component of a Customer-Centric

question 60

True/False

Increasing formalization of customer analysis processes is a component of a customer-centric culture.

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Definitions:

Partial Reinforcement

A conditioning strategy in which a reward is not administered every time the desired behavior is performed, often leading to more resistant behavior change.

Reinforcers

Stimuli, which when presented after a behavior, increase the likelihood of that behavior being repeated.

Pathological Triangular Relationship

A dysfunctional pattern of interaction involving three parties, where conflict between two is avoided by offloading it onto a third party.

Disengaged Family

A family unit where members have weak emotional bonds, leading to a lack of support and communication among them.