Customer Relationship Management (CRM) Is Considered Critical Largely Because of ________

question 33

Multiple Choice

Customer relationship management (CRM) is considered critical largely because of ________.

• A) internal pressure by employees
• B) external pressure by suppliers and vendors
• C) competitive pressures in the marketplace
• D) increasing demand by customers
• E) revised government regulations

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Definitions:

Non-Supportive

Lacking encouragement or assistance from others, often resulting in a negative impact on morale or success.

Effective Feedback

Constructive information or criticism given to someone which is intended to help improve or correct future actions.

Instruction

Direction or commands given for the purpose of teaching or educating.

Motivation

The process or factors that stimulate enthusiasm and willingness in individuals to pursue activities or goals.