Sometimes, Customers Can Tell If They Received Good Service

question 87

Multiple Choice

Sometimes, customers can tell if they received good service. For example, vacations, haircuts, and restaurants all have ________ attributes that allow customers to decide whether they will repeat the purchase another time.

• A) purchasable
• B) tangible
• C) focused
• D) experience
• E) search

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Definitions:

Trading Rituals

Established cultural or traditional practices involved in the exchange of goods and services between groups or individuals.

Europeans

Refers to the people originating from or associated with the continent of Europe.

Indians

Indigenous peoples of the Americas, often referred to in the context of those living within the territorial boundaries of the United States.

Voting

The act of making a choice or decision in an election, referendum, or other democratic process, typically through the casting of a ballot.