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Sometimes, Customers Can Tell If They Received Good Service

question 87

Multiple Choice

Sometimes, customers can tell if they received good service. For example, vacations, haircuts, and restaurants all have ________ attributes that allow customers to decide whether they will repeat the purchase another time.


Definitions:

Unilateral Contract

An agreement in which only one party makes a legally enforceable promise to pay or provide other benefits if the other party performs a specific task.

Mailbox Rule

A legal doctrine stating that an offer is considered accepted when the acceptance is dispatched, not when it is received by the offeror.

Cell Phone Number

A unique numerical identifier assigned to a mobile phone or similar wireless device.

Hula Hoop

A toy hoop that is twirled around the waist, limbs, or neck, popularized as both a children's activity and an exercise tool.

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