As a Characteristic of Services, Intangibility Refers to the Fact

question 52

Multiple Choice

As a characteristic of services, intangibility refers to the fact that a service ________.

• A) cannot be seen, heard, tasted, or felt by a customer
• B) is produced and consumed at the same time
• C) can be experienced through the physical senses
• D) can be experienced by a customer before utilization
• E) quality can only be as good as that of the provider himself or herself

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Definitions:

Agency Relationships

A legal arrangement where one party, the agent, acts on behalf of another party, the principal, in transactions with third parties.

Management Rights

Rights retained by employers, allowing them to manage, direct, and control their business operations and workforce.

Damages

Monetary compensation ordered by a court to be paid to an individual harmed by another's action or inaction.

Joint Venture

A business arrangement in which two or more parties agree to combine their resources for accomplishing a specific task or project.