Exceeding Customer Expectations Is Often Referred to as Customer ________

question 34

Multiple Choice

Exceeding customer expectations is often referred to as customer ________.

• A) excellence
• B) loyalty
• C) essence
• D) delight
• E) satisfaction

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Definitions:

Social Disorganization

A theory that attributes high levels of crime and deviance to the absence or breakdown of communal relationships and social institutions.

Functionalist

A viewpoint in sociology which views society as an intricate system where various components collaborate to foster unity and maintain balance.

Religiosity

The intensity and consistency of practice of a person’s (or group’s) faith.

Nuclear Family

A family unit that consists of two parents (of different sexes or the same sex) and their biological or adopted children, living together as a single household.