Compared to Products, Services Are ________

question 27

Multiple Choice

Compared to products, services are ________.

• A) low in credence qualities
• B) separable in nature
• C) easy to evaluate
• D) low in search qualities
• E) tangible in nature

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Definitions:

Employee Commitment

Refers to the level of loyalty and dedication an employee feels toward their organization.

Referent Power

A form of power that stems from personal attributes and the respect or admiration one commands from others.

Organizational Politics

The use of power, negotiation, and alliances within an organization to achieve personal or organizational goals.

Self-Interests

The consideration of one's personal advantage or profit, often without regard for others.