After Consideration of a Customer's Request for a Partial Product

question 1

Multiple Choice

After consideration of a customer's request for a partial product refund due to repeated repairs,you have determined that you should comply.Which of the following is NOT part of your effective adjustment message?

• A)A fair response to a legitimate request
• B)A statement that "the claim is being granted"
• C)Resale or sales promotional material
• D)An attempt to regain possible lost goodwill

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Definitions:

Opportunity Cost

The cost of forgoing the next best alternative when making a decision, a foundational concept in economics that emphasizes the potential benefits that are missed when choosing one option over another.

Bushel

A unit of measure for volume, used primarily in dry commodities trading, equivalent to about 8 gallons or 36.4 liters in the U.S.

Acre

A unit of land area used primarily in the Imperial and US customary systems, equal to 43,560 square feet or about 4047 square meters.

Opportunity Cost

The worth of the second-best option that is given up as a consequence of deciding on a course of action.