After Consideration of a Customer's Request for a Partial Product

question 1

Multiple Choice

After consideration of a customer's request for a partial product refund due to repeated repairs,you have determined that you should comply.Which of the following is NOT part of your effective adjustment message?

• A)A fair response to a legitimate request
• B)A statement that "the claim is being granted"
• C)Resale or sales promotional material
• D)An attempt to regain possible lost goodwill