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Because of Inseparability of the Consumption and Production of Services

question 4

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Because of inseparability of the consumption and production of services, customers are often present when a service is produced.


Definitions:

Hierarchy

A system in which members of an organization or society are ranked according to relative status or authority.

Common Features

Attributes or characteristics that are shared among a group of objects, concepts, or phenomena.

Information Processing

A psychological approach studying the mind analogously to a computer, focusing on how information is perceived, processed, and stored.

Memory

is the mental capacity or faculty of retaining and retrieving information, experiences, and skills.

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