With Respect to the Key Dimensions of Service Quality, _____

question 58

Multiple Choice

With respect to the key dimensions of service quality, _____ refer(s) to the physical facilities and equipment, and the appearance of personnel.

• A) responsiveness
• B) empathy
• C) tangibles
• D) reliability

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Definitions:

Publication Bias

The tendency of scientific journals preferentially to publish studies with strong results.

Manipulate Datasets

The process of changing or adjusting data in order to analyze it, correct errors, or draw specific conclusions.

Research Process

The systematic series of actions necessary to undertake and complete research activities, from the identification of a research problem to the presentation of results.

Correlation Coefficient

A statistical measure that indicates the extent to which two or more variables fluctuate together.