Examlex
One of the first lessons every salesperson learns is that objections to a product should not be taken personally as confrontations or insults.
Discussing
The act of talking about something with another person or a group of people to exchange ideas or opinions.
Perceptions Clarification
The process of seeking to understand and rectify misinterpretations or misconceptions within interpersonal communication.
Conflict Resolution
The process of resolving a dispute or disagreement through communication, negotiation, and problem-solving.
Assertiveness Skills
The ability to express one's views and stand up for oneself in a respectful and confident manner, without being aggressive.
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