Scenario 7.1 Use the Following to Answer the Questions

question 48

Multiple Choice

Scenario 7.1
Use the following to answer the questions.
Consumers use information from many sources when making purchasing decisions,including information from friends and family members.One of the most dissatisfying consumer experiences is with auto repair.Aware of this,Kate has asked several of her friends and family members where they have their cars repaired,since she has experienced a problem starting her car when the weather is cold.Kate has heard that Skola's Auto Repair has reasonable prices,but it can be difficult to get an appointment.Steve,one of Kate's friends,had a very poor experience with Skola's.However,once he complained to them,they fixed the situation and now he prefers their auto repair shop over others.
-Refer to Scenario 7.1.A dissatisfied Skola's Auto Repair customer told a friend about his experience.The friend has been a long-time Skola's customer and the next day,didn't remember what he told her.This is an example of

• A)perceptive perception.
• B)selective exposure.
• C)selective distortion.
• D)receptive exposure.
• E)selective retention.

---

Definitions:

Stages

Distinct phases or steps within a process or lifecycle, each characterized by unique features, challenges, or goals.

Adjourning

The final phase in group development where the team completes its tasks and disbands, typically associated with project teams or temporary committees.

Team Process

The sequence of actions, interactions, and methods used by a team to achieve its goals and objectives.

Working Relationships

Professional connections between individuals in a work environment that facilitate collaboration and the achievement of common goals.