In Handling Objections During the Sales Call, Nevaeh (The Salesperson)tries

question 196

Multiple Choice

In handling objections during the sales call, Nevaeh (the salesperson) tries to avoid confrontation and never wants to tell the customer he or she is wrong. Instead, Nevaeh will sympathize with the customer and then provide the correct information. This approach is which method?

• A)Compensation
• B)"Feel, felt, found"
• C)Head-on
• D)Indirect

---

Definitions:

Spruce

A type of evergreen coniferous tree belonging to the genus Picea, known for its needle-like leaves and wood used in various applications.

Fir

A type of evergreen tree that belongs to the family Pinaceae, known for its conical shape and needle-like leaves.

Larch

A type of coniferous tree, belonging to the genus Larix, known for its deciduous needles and valuable timber.

Hardwood Trees

Trees that are characterized by their broad leaves, typically shed annually, and tend to have denser wood than softwoods.